Frequently Asked Questions
Please read our FAQ before contacting us, thank you so much.
Payment Issues
We accept all major credit cards.
Most non-accepted credit card payments are due to prepaid/gift credit cards. You can try to pay with a prepaid credit card, however if the payment fails we have no way around it. Please use an actual credit card for less hassle.
We can only accept CAD dollars currently. Please visit www.EssentialJayJay.com for USD dollars and American & International customer.
Shipping
All orders may take up to 2 business days to be processed.
Canadian orders take 2-7 Business days.
We ship to Canada. For American & International orders please visit www.EssentialJayJay.com
Free Shipping to Canada
Canadians do not have any import fees.
Tracking numbers will be emailed within 2 business days.
Please note new shipments may take 1-4 business days to update.
Delays are usually caused by holidays, weekends, and/or severe weather conditions. Please take these inconsideration when ordering.
Monday to Friday are normal business days in North America. Weekends and Holidays are not business days. Therefore if its New Years, Christmas or Thanksgiving there will most likely be a delay.
Most likely the courier is recycling tracking numbers, therefore the previous delivery has not been cleared. Please wait 3 business days and the tracking number should be working.
At the moment standard shipping is the only option, we are working on a faster solution.
Returns
Please use the contact form at the bottom of this page. Make sure when leaving your message regarding your dead on arrival product that you also leave your order#and/or the name the product was shipped to.
Yes, you can return your product. Please use the contact form below.